At the heart of managed hosting lies
outstanding customer service and the peace of mind we provide
our clients by managing the day-to-day health and maintenance of
the hardware and operating system. If something goes down we
take full and immediate action, and fix it. Performing these
tasks with outstanding precision as part of our core services
package distinguishes Certified I.T. from our competition. These
core services are included in your solution at no additional
charge.
Personalized
Service
Certified I.T. provides personalized customer service dedicated
to your needs. Unlike other web hosting companies, Certified
I.T's staff is available and will personally know you and your
service needs. You also have access to the rich resources of our
on-site 24x7x365 Network Operations Center
Monitoring
Certified I.T. monitors your servers on a 24x7x365 basis using
several different tools. Microsoft ISA Server monitors all
inbound traffic and scans for intrusion attempts Certified I.T.
also implements content scanning of your index file to provide
notification if the index file was altered without
authorization. While Certified I.T. offers a default monitoring
schema, we are happy to custom-tailor our monitoring to any
specific needs you might request.
Patching
Certified I.T. takes a timely approach to ensuring that all of
our servers are maintained at the most recent patch level as
prescribed by the O/S vendor. We are notified by the os vendor
before the release of a patch, allowing us to prepare for the
immediate distribution of the patch to our web servers.
Rapid Recovery
Accidents happen, whether it's a faulty hard disk, or a bad
motherboard. When accidents happen you can rest assured that
Certified I.T.'s staff is prepared to restore your data and
servers as quickly as possible. For clients with managed backup
and data restoration services, this involves data restoration
from the most recent copy. Certified I.T. also makes identical
hardware available on a stand-by, ready-to-go basis for all
solutions to minimize downtime due to hardware failure.
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